Day 1 – 18.11.2010 

8:30 – 9:00

Registration & Coffee

9:00 – 9:15

Conference opening: Mr. Rok Sajovic (Managing Director @ ITSM CENTER d.o.o.)

9:15 – 10:00

Insights on IT Risks in 2010: Mr. Damir Savanović - CISA, CISM (ITSM CENTER d.o.o.)

Topics: Security Incidents, Cloud computing, Encryption, Service Provider Audit

10:00 – 10:45

First look at Microsoft ITSM technologies: Mr. Milan Glavaski (CIO @ Euronet Worldwide)

Topics: Feedback on testing of Microsoft ITSM technologies

10:45 – 11:30

Business Case: Implementation of ITSM processes in banking environment: Mr. Rok Sajovic (Managing Director @ ITSM CENTER d.o.o.)

Topics: Assessment procedures, Capability Maturity Model, Incident Management

11:30 – 11:45

Coffee Break

11:45 – 12:30

Information System Audit - Testing of Internal controls: Mr. Damir Savanović - CISA, CISM (ITSM CENTER d.o.o.)

Topics: Spending Money on Technology alone will not fix your processes

12:30 – 13:15

Lean IT, Lean Six Sigma: Mr. Milan Glavaski (CIO @ Euronet Worldwide)

Topics: Optimization of you Business and IT processes based on methodology which was developed by TOYOTA

13:15 – 14:00

Corporate Portfolio Management: Mr. Alexey Vesely (Regional Manager @ PlanView)

Topics: Approach to Corporate portfolio Management and PlanView insights

14:00 – 14:45

Non-technical side of IT Outsourcing: Mr. Branimir Valentić (director @ ITEGO Element d.o.o.)

Topics: Innovation, cost management, business value, Life after IT outsourcing, SLA

14:45 - ...

Lunch and Networking